Policies

Check In & Check Out

Check In: 2PM
Check Out: 11AM


Guests are required to show photo identification and credit card upon check-in.
Minimum age for check-in is 18.

Early Check In is between 5AM – 2PM. $50 charge applies.

All requests for early arrival are subject to availability.
Late Check Out: After 11AM. 50% of the daily room rate applies.

Please inform us in advance of your expected arrival time, either by email or phone.

Reservations/Prepayments

All Reservations must be accompanied by one night's deposit.
The remaining balance of the total booking is due and payable upon Check In/Arrival at the Hotel.
Please note that all payments will be in the local currency, Samoan Tala (WST).

We accept cash (Samoan Tala) and credit/debit cards. Please note, all cards incur a 3.5% convenience fee.

Cancellation

If you cancel more than 7 days prior to your arrival, one night's deposit will be refunded.
If you cancel less than 7 days prior to your arrival, your deposit will not be refunded.


‘No Show’ & ‘Early Departure’ will be charged the full rate of the reservation.

Children

Children over the age of 11 are welcome.
Pets are not allowed.

Extra Guests

For security purposes, we do not allow casual overnight guests unless they register their name and contact details with identification at the front desk. There is a non-refundable charge of $50.00 per person, per night. Please take note that all visitors to room can only be approved by registered room guest. These measures are in place for the security and safety of our guests and their belongings.

Risk and Liability

Under no circumstances whatsoever will we be liable for any direct, indirect or significant loss, damage, injury, accident, death or expense, whether caused by our fault or negligence of that of our employees or otherwise.  This includes (but is not limited to):

  1. The loss of or damage to property, including to any motor vehicle;

  2. Personal injury or loss of life;

  3. Liability you may incur to third parties;

  4. Loss of deposits and loss of income;

  5. The cost of medical treatment;

  6. Cash and valuables.

*All prices quoted are in Samoan Tala (WST)*