Policies

Check In & Check Out

Check In: 2PM
Check Out: 11AM


Guests are required to show photo identification and credit card upon check-in.
Minimum age for check-in is 18.

Early Check In is between 5AM – 2PM. $50 charge applies.

All requests for early arrival are subject to availability.
Late Check Out: After 11AM. 50% of the daily room rate applies.

Please inform us in advance of your expected arrival time, either by email or phone.

Reservations/Prepayments

All Reservations must be accompanied by a 50% Deposit and is non-refundable.
The remaining balance (50%) is due and payable 7 days before Check In/Arrival at the Hotel.
Please note that all payments will be in the local currency, Samoan Tala (WST).

All tariffs posted online are Cash rates and must be paid in cash. If you wish to pay by credit or debit card, you will incur a 3.5% convenience fee.

Cancellation

If you cancel more than 7 days prior to your arrival, 50% of your reservation will be charged.
If you cancel less than 7 days prior to your arrival, 100% of your reservation will be charged.


‘No Show’ & ‘Early Departure’ will be charged the full rate of the reservation.

No refunds will be issued.

Children

Children over the age of 11 are welcome.
Pets are not allowed.

Extra Guests

For security purposes, we do not allow casual overnight guests unless they register their name and contact details with identification at the front desk. There is a non-refundable charge of $50.00 per person, per night. Please take note that all visitors to room can only be approved by registered room guest. These measures are in place for the security and safety of our guests and their belongings.

Risk and Liability

Under no circumstances whatsoever will we be liable for any direct, indirect or significant loss, damage, injury, accident, death or expense, whether caused by our fault or negligence of that of our employees or otherwise.  This includes (but is not limited to):

  1. The loss of or damage to property, including to any motor vehicle;

  2. Personal injury or loss of life;

  3. Liability you may incur to third parties;

  4. Loss of deposits and loss of income;

  5. The cost of medical treatment;

  6. Cash and valuables.

*All prices quoted are in Samoan Tala (WST)*

Contact us:

PO Box 3782

Apia, Samoa